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Customer Service

Whether you need service on existing equipment, changes to your control system programming, or pump selection assistance, we want to help. When you call L.W. Allen, you will be greeted by our administrative assistant and project coordinator. They will guide you through initial questions and direct you to the appropriate department.

From there, you can talk with a service manager who may be able to solve your problem over the phone, and at no charge! You can schedule a service technician for an onsite repair, get a pump quotation or call for design assistance with a pump or control application. The point is, when you work with L.W. Allen, we become your “one-stop shop” for all things pump, control, SCADA, and instrumentation.

Sales

Pump selection can be complicated. We are here to assist you in selecting the right products for the job. Our sales team has an average of 19 years experience in providing customers with pump and control solutions. Our Municipal Market sales team can provide quotes for pumps, valves, gates, and prepackaged systems for aftermarket replacement or upgrade. We have two Wisconsin licensed Professional Civil Engineers who can assist with product selection, application, and quotation for facility upgrades and bid jobs.

Our Altronex division has three salesmen on staff to provide assistance with electrical control system design, bid quotation, and control product information for Municipal market water and wastewater systems.

Our Industrial Market salesmen can provide quotations, applications assistance, as well as emergency pickup or delivery for your immediate pump repair or replacement needs. We have a large stock of pumps and parts to help keep your downtime to a minimum.

Parts and Service

Pump equipment and flow control products are subject to abrasive and corrosive wear. At L.W. Allen, we maintain a local stock of parts and replacement pumps to keep your system operational. Doug Christensen, our Parts Manager, has many years of field service experience in pump repair. When you call Doug, he can answer questions related to product assembly or disassembly, parts selection and pricing, as well as provide some “tricks of the trade.” Our mechanical service manager is Duane Denman. He has more than 25 years of pump repair experience. Duane can help you troubleshoot a problem over the phone, or he can schedule one of our three pump service technicians to make a site visit to your facility to provide on-site repairs, pump removal, or pump installation.

Altronex provides parts and service for your custom electrical control system. Call Adam Oberfoell for delivery of replacement level control equipment, instrumentation, radio telemetry, starters, breakers, or UPS battery backup products. We also have five field service technicians to assist you with system start-ups, field repairs, and system modifications. Call Alan Clemens in order to schedule electrical product service and repair. Call Altronex for your computer programming needs. We have in-house system programmers available to help you modify your system programming so that it functions the way you want it to – one of the many advantages of working with Altronex Control Systems.


Clint

Clint Soule – Municipal Sales Engineer

Dale

Dale Broeckert, P.E. – Sales Engineer

Inventory1

Pumps and Parts in Stock

Electrical Inventory

Electrical Inventory in Madison, Wisconsin

L.W. Allen & Altronex

Your One-Stop Shop for Pumps and Controls